Global provider of communication tools and business games, G2G3, announces its successful ongoing partnership with Delta Software, the New Zealand IT Service Management software company.

Delta Software license the Polestar ITSM simulation from G2G3 as part of their successful Service Advantage program. Service Advantage is designed to ensure that IT service improvement implementations achieve business outcomes quickly and cost-effectively and is based on many years of experience of implementing service desk projects.

Polestar ITSM is a highly-interactive simulation that brings to life the behavioral and process issues faced by IT organizations. This unique experiential learning approach causes accelerated understanding of ITSM and IT Infrastructure Library (ITIL) best practice to large audiences and transforms learning into an engaging, fun and highly memorable shared experience.

Mark Ross Sutherland, CEO at G2G3 commented: “Driving widespread acceptance of ITSM and ITIL can be a tough challenge - Polestar ITSM offers a high-impact way to create breakthrough understanding of the benefits of ITSM best practice across organizations”

Polestar ITSM adds significant value to the Delta Service Advantage program through a program component called Process Enablement.  This focuses on how IT process improvement will most benefit the business, with the Polestar simulation as a key enabling event.

David Gandar, CEO of Delta said: “Many organizations find an ITIL service improvement project can be time-consuming and initially unproductive. We focus on achieving benefits right from the start, often within weeks. Getting a clear sense of priorities is a key to that. We've found the Polestar ITSM simulation a brilliant way to really engage the IT service team and get commitment to results.”

G2G3’s communication and gaming solutions are used by global organizations including Reuters, DHL and Hitachi.

Delta's solutions are used by many corporate sector clients such as Victoria University Wellington, Ministry of Education, Christchurch City, Mighty River Power, Waitakere City, Auckland DHB, Ports of Auckland, and smart technology solutions providers such as ARC Innovations and Integral Technology